First Contact Practitioner
The first contact practitioner (FCP) is an exciting role delivered in primary care (GP surgeries) with funding available to GPs to support this since April 2020. Pure Physiotherapy has been delivering FCP services to individual GP surgeries, PCNs, GP Federations and CCGs since 2016.
The FCP service allows patients contacting their GP surgeries with musculoskeletal pain to be seen quickly by a specialist musculoskeletal physiotherapist. They will be able to assess, diagnose and provide information on appropriate individualised rehabilitation and management. We work very closely with GP’s and nurse practitioners to ensure the patient gets the best level of care and assist with any medication, investigations and referrals where deemed required.
Pure Physiotherapy has been working in this role for nearly four years now and is helping to develop this role on a local, regional and national level. A large number of our team at Pure Physiotherapy are working in a first contact practitioner role providing a high level of care with great feedback from patients and commissioning bodies. We have robust data regarding the effectiveness of our service and can flex our delivery to local needs.
We have been shown to free up GP appointment slots, reduce orthopaedic referrals, lower the number of unnecessary investigations and prescriptions. A high patient satisfaction rate has been reported across the surgeries we are working with.
We are continuing to increase the number of GP surgeries and primary care networks that we are working alongside. As of April 2020, Pure Physiotherapy is supporting over 63 GP clinics with FCP services. Linked to the patient facing and remote work we deliver, we put a lot of time and effort into education for the GP and practice staff. Ensuring a flexible and responsive FCP service is paramount in the current climate.
Please find the link below for some literature on the first contact practitioner role for primary care networks. If you would like to discuss Pure Physiotherapy working as part of your network, please email:
Richard Morford, FCP Clinical Lead firstname.lastname@example.org