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Medico-Legal Physiotherapy

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Rapid access to the correct treatment following an accident is vital to facilitate optimal recovery. Our unrivalled reputation at Pure has seen us become the preferred provider of Physiotherapy for a large number of local and national solicitors and intermediary companies. Patients typically do not need to pay for these services as the referring companies are billed directly.


A significant amount of work that our team of Physiotherapists carry out is working with clients who have had a car accident, or an accident at work and outside of work.


We work with all major insurance companies and providers and provide early access to specialist Physiotherapy input after someone has been involved in an accident. This can either be through telephone consultations and triage or face to face appointments. It is often a very stressful time for patients who have been involved in an accident and early access to specialist Physiotherapy input helps the patient get on the road to recovery quicker and help reduce any worries or anxieties following the accident.


At Pure, we very much value our working relationships within the Medico-legal field.  We strive to maintain our own high standards of in-house performance and response times which meet and exceed nearly all performance indicators, including:


  • All patients are contacted within 12 hours of referral and offered an appointment within 48 hours.
  • All physiotherapy reports are completed to a high standard by an experienced clinician and returned via email within 24 hours of the consultation.
  • All of our staff have extensive post graduate musculoskeletal (MSK) experience and take part in regular ongoing training, with a strong emphasis on evidence based practice.


If you would like to know more details of the services we offer or wish for us to become one of your preferred suppliers of Physiotherapy please contact us.


Pure Physiotherapy has also been providing remote physiotherapy support (telephone and app based) for patients for over 4 years. We work with private companies, large national insurance companies and the NHS. Over that time we have managed many thousands of cases effectively. The service we offer has evolved over time to our current offering. At Pure Physiotherapy, it is our belief that the most effective Physiotherapy service comes from good integration between effective telephone MSK physiotherapy and a clinic-based face to face service. The integration between the two elements needs to be seamless for the best service outcome to be achieved.

Patient Satisfaction

In 2016, a study commissioned the University of Northumbria to carry out a retrospective, multi-centre study of EQ5D outcomes for more than 4,000 NHS patients receiving physiotherapy treatment via remote means. Telephone based physiotherapy was part of the pathway for the majority of patients included in that study. 


The results demonstrated 68% of patients have significant quality of life improvement after a course of tele-physio. Pure Physiotherapy use the combination of remote and face-to-face physiotherapy to ensure that patientcan get rapid access to specialist MSK advice and intervention with the ability to refer directly into face-to-face assessment and onward referral if required. 

Evidence Base

In 2016, The Medical Research Council (MRC) funded a telephone based RCT, with a total of 2252 patients that compared this approach with usual Physiotherapy care. The conclusion was the telephone-based service was broadly acceptable to participants since it provided faster access to Physiotherapy advice for their MSK conditions. Participants felt that it is best placed as one method of accessing physiotherapy services complementing traditional face-to-face physiotherapy assessment and treatment. Our experience is reflected in this research and a combined remote and local face to face service is always our preference when looking at providing remote MSK care.


It’s not only good for patients, it’s also good for the commissioners of our services. Telephone physio is a triage/advice and education service and more. Combined with clinic-based Physiotherapy, this is arguably the best form of “Early Access Physiotherapy for MSK problems – assessment and advice by an experienced Physiotherapist to allow the patient to get the right advice and treatment as early as possible. Pure Physiotherapy’s remote MSK management has proven to be a successful model and we will continue to enhance this service, including online applications, giving patients even more choice and convenience in how they access Physiotherapy services and other resources to support self-care and management of long-term MSK health.


There is no evidence that injuries such as whiplash cause any long term problems but often patients have to wait a number of weeks or months before they receive any Physiotherapy input which as a result can mean their symptoms can go on for longer and return to work and other activities can be delayed.  We provide expert assessments and reports immediately after outlining treatment plans and goals and any recommendations regarding return to work or any adjustments or modifications that may need to be made. We also carry out fitness for work assessments, workstation assessments, community access visits and expert reports for patients who have had an accident. 


If you would like to discuss working with Pure Physiotherapy, or are a patient who has been involved in an accident and would like to see or speak to a Physiotherapist, please contact us.

Enhancing Our Serivice

Training and skills development for the telephone-based work is critical. We have learnt a lot over the years of delivery and have a solid platform. We only use HCPC registered experienced Physiotherapists who work in face-to-face clinics weekly and only part of their role is remote Physiotherapy. We believe this is important as clinical relevance and confidence is essential for the role to be a success. 

Appointment Enquiry

Please note - this is only an enquiry form, we will contact you to confirm appointment details.

"This is a great company to work with. They helped me get back on my feet in no time."
Toby Callinan
"My back is 100% better now. I can't believe how much improvement a few sessions can make. Thanks so much!!"
Laura White
"I was referred to you via the GP on the NHS & you were able to contact me very soon, which was appreciated.
Your service was very professional, you called at the appointed time, you listened & responded. You emailed the specific exercises I need the same day. "
Sian from London
"I've never know pain like Sciatica. Following a referral made by my doctor, I was seen by a really friendly physiotherapist. I can't believe the difference in 4 sessions - Many thanks."
Miss C White

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